Return and Refund Policy

 

Returns

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible, please contact our customer support at:
📧 info@evelynbelmont.com

When reaching out, include:

  • Your order number (from your confirmation email or invoice)

If your return is approved, you will receive our return address along with detailed instructions on how to send your package.

Items returned without prior approval will not be accepted. All returns must be sent back to our warehouse.

Return Fees

  • A $10 USD administration fee per item will be deducted from your refund

  • Customers are responsible for return shipping costs

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at:
📧 info@evelynbelmont.com

We will review the issue and resolve it as quickly as possible.

Exchanges

The fastest way to receive a different item is to:

  1. Return the item you received

  2. Once approved, place a new order for the desired item

Refunds

Once your return is received, we will inspect it within 2–4 business days.

After approval, your refund will be processed immediately. You can expect the amount to appear in your account within 3–5 business days, depending on your bank or payment provider.

Please note that some financial institutions may take additional time to process refunds.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at:
📧 info@evelynbelmont.com

Questions?

For any questions about returns or refunds, feel free to contact us anytime:
📧 info@evelynbelmont.com